CRM Services

Enterprise Customer Relationship Management Services

Each & every Enterprise or Company needs customized solutions maximize their sales process, marketing activities and the quality of customer service, allowing for more comprehensive management of customers relationships.

When customer relationship management (CRM) software is separate from other software used to manage the business, customer lifecycle management is difficult or impossible. And managing that lifecycle is important as many companies today interact with the customer long after the sale is made, collaborating with them on engineer-to-order (ETO), configure-to-order (CTO) or service management processes.

More and more, strategic CRM must therefore be extensible to back office enterprise resource planning (ERP) functionality like engineering, manufacturing, purchasing, finance, service management. Because enterprise CRM -- or strategic CRM -- is an integral part of ERP, it also gives those who interact with a customer full access to enterprise data about that customer. Invoices, accounts receivables, customer project or order data, inventory and other data can suggest immediate corrective actions or additional sales opportunity.

We help our clients accelerate their CRM transformation initiatives to increase sales, boost productivity and improve customer service – while reducing operational cost and increasing time-to-market.

We enable organizations to:

  • Improve customer, partner, and employee engagement
  • Track every opportunity and close more deals
  • Deliver smarter service to achieve customer excellence
  • Supercharge customer interaction at every touch point.
  • Deliver a seamless experience across all points of commerce
  • Build engaging and customized applications for unique business needs

Benefits for your business:

By CRM, the benefits for the business are:

  • Increased sales opportunities
  • Improved productivity of your sales reps
  • Optimized management of client accounts
  • More efficient use of customer database
  • Increased customer satisfaction
  • Real-time assessment of the effectiveness of your sales efforts

Our experienced web design professionals are more than happy to offer free consultation and discuss how BT Software Solutions can further your business.

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